1. Order Processing
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
- Orders are subject to product availability.
- You will receive an email or SMS confirmation once your order is shipped.
2. Delivery Timeline
Estimated delivery timelines depend on your shipping location and courier availability.
- Metro Cities: 3–5 business days
- Other Cities & Towns: 5–8 business days
- Remote Locations: 7–12 business days
Delivery timelines are estimates and may vary during festivals,
weather disruptions, or high-demand periods.
3. Shipping Charges
Shipping charges are calculated based on order value, location, and applicable promotions.
- Free shipping on orders above ₹999.
- Orders below ₹999 may incur standard delivery charges.
- Additional charges may apply for express shipping options.
4. Order Tracking
Once your order is shipped, tracking details will be shared via email or SMS.
- You can track your shipment using the provided tracking link.
- If tracking details are delayed, please allow up to 24 hours for updates.
5. Failed Deliveries
If delivery fails due to incorrect address details, unavailable recipients,
or repeated delivery attempts, the order may be returned to us.
- Customers may be charged re-shipping fees for repeated delivery attempts.
- Please ensure your address and contact details are accurate during checkout.
6. Damaged Packages
If your package appears damaged or tampered with during delivery,
please refuse the package or report the issue immediately.
- Contact us within 48 hours of delivery.
- Provide photos/videos of the damaged packaging for verification.
7. Contact Us
For shipping-related questions or support, feel free to reach out to us.
- Email: info@yonestretails.com
- Phone: +91 98765 43210
- Support Hours: Monday – Saturday, 9 AM – 7 PM IST